Privacy policy
NEXUZON STORE
PRIVACY POLICY
Brand Name: NEXUZON STORE
Tagline: STEP BEYOND.
Effective Date: 28 October 2026
Website: https://www.nexuzonn.com
Customer Support WhatsApp: +91 8494939116
WhatsApp Link: https://wa.me/918494939116
Customer Support Email: support.nexuzonstore@gmail.com
Country: India
Currency: Indian Rupee (₹)
1. INTRODUCTION
Welcome to NEXUZON STORE. Your privacy matters to us, and we aim to handle your personal information responsibly, transparently and securely.
This Privacy Policy explains how NEXUZON STORE may collect, use, store, disclose and protect personal information when you visit our website, browse products, create an account, place an order, make a payment, contact customer support or request a return, refund, exchange or replacement.
NEXUZON STORE is a multi-category e-commerce business serving customers in India. This policy applies to personal information processed in connection with our website, products, services and customer interactions.
By using our website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek it in the required manner. Simply visiting our website does not constitute consent to every possible use of personal information.
2. PRODUCT CATEGORIES COVERED BY NEXUZON STORE
NEXUZON STORE offers or may introduce products across multiple shopping categories. The categories below describe our intended product range; not every category or product will necessarily be available at all times.
A. Primary Focus Categories — Men's
1. Men's Clothing
2. Ethnic & Traditional Wear
3. Men's Footwear
4. Sandals & Slippers
5. Men's Accessories
6. Watches & Wearables
7. Beauty & Personal Care
8. Bags & Travel Accessories
9. Fitness & Sports
10. Gifts & Lifestyle
B. Primary Focus Categories — Women's
1. Women's Clothing
2. Ethnic & Traditional Wear
3. Women's Footwear
4. Sandals & Slippers
5. Women's Accessories
6. Watches & Wearables
7. Beauty & Personal Care
8. Bags & Travel Accessories
9. Fitness & Sports
10. Gifts & Lifestyle
C. Additional and Future Product Categories
11. Kids & Baby
12. Jewellery
13. Skincare
14. Hair Care
15. Home & Living
16. Home Decor
17. Kitchen & Dining
18. Home Improvement & Cleaning
19. Lighting
20. Mobile Accessories
21. Computer & Laptop Accessories
22. Audio & Electronics
23. Gadgets & Smart Accessories
24. Yoga & Wellness
25. Automotive Accessories
26. Pet Supplies
27. Toys & Games
28. Books & Stationery
29. Gifts & Personalized Items
30. Travel Accessories
31. Outdoor & Garden
32. Tools & DIY
33. Lifestyle & Utility
34. Food & Beverages
35. Homemade & Specialty Foods
36. Office & Business Supplies
37. Trending & Viral Products
38. Other Categories and new product categories introduced by NEXUZON STORE from time to time.
Our product categories may be updated, combined, renamed, expanded or discontinued according to customer demand, product availability and business requirements.
This Privacy Policy applies to relevant personal information processed in connection with products across these categories.
3. PERSONAL INFORMATION WE MAY COLLECT
Depending on how you use our website, we may collect the following categories of information.
3.1 Contact Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping and delivery address
3.2 Order and Transaction Information
- Order ID and order history
- Products purchased, selected variants and quantities
- Order value, applicable discounts and shipping charges
- Payment status and transaction reference
- COD or partial-advance payment status
- Return, refund, exchange, replacement and cancellation records
We generally do not need your complete card number, card PIN, UPI PIN, account password or OTP to provide customer support.
3.3 Account Information
If customer accounts are enabled, we may process account details such as your name, email address, login-related information, saved addresses and account preferences.
3.4 Customer Support Information
When you contact us through WhatsApp, email or other available support channels, we may process:
- Your contact details and Order ID
- Messages and complaint descriptions
- Product photographs and parcel-opening videos you voluntarily provide
- Information about damaged, defective, incorrect, missing or delayed products
- Information needed to investigate a request and communicate a resolution
Please avoid sharing unnecessary sensitive personal information in support messages.
3.5 Technical and Usage Information
Depending on the website features and technologies enabled, we or our service providers may collect information such as:
- IP address
- Browser type and device information
- Operating system and language settings
- Pages visited and website interactions
- Approximate location inferred from technical information
- Cookies, session identifiers and similar technologies
- Security logs and diagnostic information
The information actually collected depends on the tools and settings active on our website.
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect information:
1. Directly from you when you place an order, register an account, fill out a form or contact support.
2. Automatically through website technologies, cookies and security logs, where enabled.
3. From payment providers when needed to confirm payment status or investigate a transaction.
4. From suppliers, fulfilment partners and courier companies when necessary to process, dispatch, deliver or investigate an order.
5. From service providers that support our website, customer communications, fraud prevention or technical operations.
We aim to collect information that is relevant to the purpose for which it is needed.
5. WHY WE USE YOUR INFORMATION
Subject to applicable law and any consent required, NEXUZON STORE may use personal information to:
- Create and manage customer accounts, where available.
- Process and confirm orders.
- Calculate applicable prices, discounts and shipping charges.
- Verify prepaid payments, COD orders and disclosed partial advances.
- Arrange product fulfilment, shipping and delivery.
- Communicate order confirmations, tracking updates and delivery information.
- Handle returns, refunds, exchanges, replacements and cancellations.
- Investigate complaints involving damaged, defective, incorrect or incomplete products.
- Respond to customer enquiries and grievances.
- Maintain transaction, accounting and business records.
- Detect suspicious transactions, fraud, misuse and security incidents.
- Improve website functionality, product presentation and customer experience.
- Understand website performance using analytics, where enabled and legally permitted.
- Send promotional communications where permitted and, when required, with your consent.
- Comply with applicable legal obligations and respond to lawful requests.
We will not treat your information as freely available for unrelated uses simply because you have placed an order.
6. PAYMENTS, PREPAID ORDERS AND COD
NEXUZON STORE may offer online payments through supported payment service providers and may offer Cash on Delivery (COD) for eligible orders.
6.1 Online Payments
When you pay online, your transaction may be processed by a third-party payment gateway, bank, UPI provider or other payment service provider.
These providers may process the information required to authenticate, authorise and complete your transaction under their own applicable terms and privacy policies.
We may receive payment confirmations, transaction references, payment status and other limited transaction information needed to manage your order.
We do not ask you to disclose your OTP, UPI PIN, card PIN or payment password to our customer support team.
6.2 COD and Partial Advance Payments
For eligible COD orders, a partial advance may be required if clearly disclosed before order confirmation.
Illustrative advance amounts may include ₹199 or ₹249, depending on the order and the applicable terms.
We may process information about the advance received, the remaining amount payable, order confirmation, delivery status and any refund due.
The advance forms part of the total order price where specified in the order terms; it is not automatically an additional fee.
6.3 Refund Information
To process an approved refund, we may need the original transaction reference or verified bank or UPI details, depending on the payment method and available refund process.
Never share an OTP, UPI PIN, card PIN or password to receive a refund.
7. PRODUCT FULFILMENT, SUPPLIERS AND COURIER PARTNERS
NEXUZON STORE may use suppliers, dropshipping partners, warehouses, fulfilment providers and courier companies to process and deliver orders.
Where necessary, we may share relevant information such as:
- Customer name
- Delivery address
- Contact number required for delivery
- Order reference and product details
- Shipping instructions
- Information needed to investigate a delivery problem or arrange a return
We aim to share only information reasonably necessary for the relevant service.
A supplier or courier may process information under its own legal obligations and applicable privacy practices. We cannot guarantee the privacy practices of an independent third party, but we expect relevant service providers to handle customer information appropriately.
8. WHEN WE MAY SHARE PERSONAL INFORMATION
We do not intend to sell customers' personal information as a standalone commercial product.
We may disclose relevant information to the following categories of recipients when necessary and permitted by law:
8.1 Website and E-commerce Providers
Our online store may use Shopify or other e-commerce technology providers for website hosting, checkout, order management, account features and related services, depending on the platform configuration.
8.2 Payment Service Providers
Banks, UPI providers, payment gateways and payment processors may receive information required to process transactions, confirm payments or facilitate refunds.
8.3 Suppliers and Delivery Partners
Suppliers, fulfilment partners and courier companies may receive information needed to prepare, dispatch, deliver, collect or return an order.
8.4 Customer Communication Providers
Email, messaging and customer-support service providers may process information to help us respond to enquiries and send service-related communications.
8.5 Analytics, Advertising and Technical Providers
If analytics, advertising, social media integrations or similar tools are enabled, those providers may process certain technical or usage information subject to their configurations, applicable consent requirements and their own policies.
8.6 Professional and Legal Recipients
We may disclose information to professional advisers, auditors, regulators, courts, law-enforcement authorities or other recipients where reasonably necessary to comply with applicable law, protect legal rights or respond to a valid legal process.
8.7 Business Transfers
If our business undergoes a merger, restructuring, acquisition or transfer, relevant information may be disclosed as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
We do not represent that every provider listed above is currently active. The actual recipients depend on the services and integrations enabled on our website.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website or its service providers may use cookies, pixels, session identifiers and similar technologies to support website functionality and, where enabled, analytics or advertising.
These technologies may help to:
- Keep shopping-cart items available during a session.
- Support login and checkout functionality.
- Remember selected preferences.
- Maintain website security.
- Understand website performance.
- Measure advertising effectiveness where such tools are enabled.
Essential technologies may be required for certain website features to work. Where consent is legally required for optional analytics, advertising or similar technologies, the applicable consent mechanism should be provided.
You may be able to manage cookies through your browser settings or the website's cookie controls, where available. Disabling certain cookies may affect website functionality.
10. PROMOTIONAL MESSAGES AND MARKETING
NEXUZON STORE may communicate order-related information, service updates, offers and promotions through available communication channels.
Order confirmations, payment updates, delivery messages, refund communications and important service notices are operational communications rather than ordinary promotional messages.
Promotional messages will be sent subject to applicable law and any required consent.
You may opt out of promotional communications by using an available unsubscribe option or contacting us at support.nexuzonstore@gmail.com.
Opting out of marketing will not necessarily stop essential communications about an existing order, refund, security matter or customer complaint.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
Retention periods may depend on:
- Whether an order or customer account remains active.
- Whether a payment, return, refund or complaint is unresolved.
- Applicable accounting, tax and record-keeping obligations.
- Fraud prevention, security and dispute-resolution requirements.
- Whether information must be preserved under a legal obligation.
When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable law and our operational capabilities.
Some information may remain in lawful business records, backups or third-party systems for a limited period after a deletion request where retention is necessary or legally permitted.
12. DATA SECURITY
We aim to use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the systems in use, these measures may include access controls, restricted account permissions, secure service providers and appropriate website security settings.
No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
Customers should use strong passwords where accounts are available, keep their login credentials confidential and never share OTPs, UPI PINs, card PINs or payment passwords with anyone claiming to provide support.
13. YOUR PRIVACY CHOICES AND REQUESTS
Subject to applicable law and the systems involved, you may contact us to request assistance with:
- Accessing or correcting relevant personal information.
- Updating your contact details or delivery address.
- Understanding how your information is used.
- Withdrawing consent for processing where consent is the applicable legal basis.
- Opting out of promotional communications.
- Requesting deletion of information where deletion is legally available.
- Raising a privacy-related complaint.
To submit a request, contact:
Email: support.nexuzonstore@gmail.com
WhatsApp: +91 8494939116
Direct Link: https://wa.me/918494939116
For your protection, we may ask for reasonable verification before acting on a request. Please do not send passwords, OTPs or payment PINs as proof of identity.
A request may be subject to lawful retention requirements, ongoing transactions, dispute-resolution needs or other applicable legal exceptions. We will explain any relevant limitation where appropriate.
14. CHILDREN'S PRIVACY
NEXUZON STORE offers products across categories that may include Kids & Baby and Toys & Games. The availability of products intended for children does not mean that our website is intended for children to independently create accounts or submit personal information.
Where applicable law requires parental or guardian consent or additional safeguards for a child's personal information, those requirements must be followed.
Parents or lawful guardians who believe a child has provided personal information inappropriately may contact us using the details below.
We will assess the request and take appropriate action consistent with applicable law.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to payment providers, courier tracking pages, social media platforms or other third-party websites and services.
When you visit or use a third-party service, its own terms, privacy policy and data practices may apply.
NEXUZON STORE does not control every aspect of an independent third party's website or privacy practices. We encourage customers to review the relevant third-party policy before submitting information directly to that provider.
16. INTERNATIONAL DATA PROCESSING
Some website, payment, communication, analytics or technology providers may store or process information on systems located outside your state or country.
Where personal information is processed or transferred across borders, such processing will be subject to applicable legal requirements and any relevant restrictions.
The locations used will depend on the providers and technical services enabled for NEXUZON STORE.
17. PRIVACY COMPLAINTS AND GRIEVANCE CONTACT
If you have a question, concern or complaint about how your personal information is handled, please contact us using the details below.
Business Name: NEXUZON STORE
Privacy and Customer Support Contact: Mohammed Salman
Designation: Grievance & Customer Support Officer
Email: support.nexuzonstore@gmail.com
Phone/WhatsApp: +91 8494939116
Website: https://www.nexuzonn.com
Business Address: Gundlupet Road, 1st Cross, Azeez Sait Nagar, Chamarajanagar, Karnataka – 571313, India.
We will review privacy-related requests and complaints and respond within the timeframes required by applicable law.
For privacy-related questions, requests, or complaints, please contact NEXUZON STORE using the contact details provided above. We will handle such requests in accordance with applicable law.
18. APPLICABLE LAW AND PRIVACY COMPLIANCE
This Privacy Policy is intended to be read consistently with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, the rules and commencement notifications applicable to it, and other applicable information technology, consumer protection and e-commerce requirements.
Legal obligations may depend on which provisions are in force, the nature of our business, the processing activity and the services offered.
Nothing in this policy is intended to remove or limit any mandatory rights available to individuals under applicable law.
19. CHANGES TO THIS PRIVACY POLICY
NEXUZON STORE may update this Privacy Policy to reflect changes in our products, website features, service providers, data practices or legal requirements.
The updated policy will be published on our website with a revised effective or updated date where appropriate.
Where applicable law requires notice or consent for a material change, we will take the required steps.
We encourage customers to review this page periodically.
20. CONTACT NEXUZON STORE
For privacy questions, personal-information requests or general customer support, contact us through our official channels.
NEXUZON STORE
Tagline: STEP BEYOND.
Website: https://www.nexuzonn.com
WhatsApp: +91 8494939116
WhatsApp Link: https://wa.me/918494939116
Email: support.nexuzonstore@gmail.com
Country: India
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NEXUZON STORE — STEP BEYOND.
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