Contact information
NEXUZON STORE
CONTACT US
STEP BEYOND. — Premium Style. Smart Choices. Reliable Support.
Welcome to NEXUZON STORE, your multi-category online shopping destination in India. We aim to provide a reliable shopping experience, clear communication and helpful customer support.
1. OFFICIAL CONTACT INFORMATION
Business Name: NEXUZON STORE
Website: https://www.nexuzonn.com
WhatsApp: +91 8494939116
Direct WhatsApp: https://wa.me/918494939116
Email: support.nexuzonstore@gmail.com
Country: India
Currency: Indian Rupee (₹)
Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST
2. OUR PRODUCT CATEGORIES
NEXUZON STORE focuses primarily on men's and women's fashion, footwear, accessories, personal care, bags, fitness, gifts and lifestyle products. We may expand our product range as our business grows.
A. Primary Focus Categories — Men's
1. Men's Clothing
2. Ethnic & Traditional Wear
3. Men's Footwear
4. Sandals & Slippers
5. Men's Accessories
6. Watches & Wearables
7. Beauty & Personal Care
8. Bags & Travel Accessories
9. Fitness & Sports
10. Gifts & Lifestyle
B. Primary Focus Categories — Women's
1. Women's Clothing
2. Ethnic & Traditional Wear
3. Women's Footwear
4. Sandals & Slippers
5. Women's Accessories
6. Watches & Wearables
7. Beauty & Personal Care
8. Bags & Travel Accessories
9. Fitness & Sports
10. Gifts & Lifestyle
C. Additional and Future Product Categories
11. Kids & Baby
12. Jewellery
13. Skincare
14. Hair Care
15. Home & Living
16. Home Decor
17. Kitchen & Dining
18. Home Improvement & Cleaning
19. Lighting
20. Mobile Accessories
21. Computer & Laptop Accessories
22. Audio & Electronics
23. Gadgets & Smart Accessories
24. Yoga & Wellness
25. Automotive Accessories
26. Pet Supplies
27. Toys & Games
28. Books & Stationery
29. Gifts & Personalized Items
30. Travel Accessories
31. Outdoor & Garden
32. Tools & DIY
33. Lifestyle & Utility
34. Food & Beverages
35. Homemade & Specialty Foods
36. Office & Business Supplies
37. Trending & Viral Products
38. Other Categories and new product categories introduced by NEXUZON STORE from time to time.
Category Availability
These categories represent our intended product range. Not every category or product will necessarily be available at all times. Categories may be updated, combined, renamed, introduced or discontinued according to customer demand, product availability and business requirements.
Products requiring special licences, approvals or other legal compliance will be offered only where applicable requirements are met.
3. HOW CAN WE HELP YOU?
Contact us for assistance with:
- Product details, sizes, colours, variants and availability.
- Order confirmation and order status.
- Online payments, COD and partial advance payments.
- Shipping, dispatch, tracking and delivery delays.
- Damaged, defective, incorrect or incomplete products.
- Eligible returns, refunds, exchanges and replacements.
- Order cancellations and return-to-origin (RTO) enquiries.
- Privacy requests and formal complaints.
For existing orders, please include your Order ID when contacting us.
4. WHATSAPP CUSTOMER SUPPORT
Number: +91 8494939116
Direct Link: https://wa.me/918494939116
WhatsApp is our preferred channel for general order-related assistance.
Please provide your Order ID, a brief explanation of your concern and any relevant photographs or screenshots where necessary.
For damaged or defective products, clear photographs and a parcel-opening video, if available, may help us assess the issue. A video is not an absolute requirement in every case.
Never share your OTP, UPI PIN, card PIN or payment password.
5. EMAIL CUSTOMER SUPPORT
Official Email: support.nexuzonstore@gmail.com
You may email us about products, orders, payments, shipping, returns, refunds, privacy or formal grievances.
Suggested email subjects:
- Product Enquiry
- Order Status
- Payment Issue
- Shipping or Delivery Issue
- Return or Refund Request
- Exchange or Replacement Request
- Privacy Request
- Formal Grievance
Please include relevant order details while avoiding unnecessary sensitive personal information.
6. CUSTOMER SUPPORT RESPONSE TIME
Our customer support team aims to respond within 48 hours of receiving a complaint. Final resolution may take additional time if investigation or coordination with a supplier, payment provider or courier is necessary.
Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST.
Messages received outside support hours, on Sundays or on public holidays may be handled during the next available support period. Applicable legal deadlines take precedence.
7. SHIPPING, RETURNS AND REFUNDS
Our general estimated delivery time is approximately 5–10 business days after dispatch, unless a different estimate is displayed or communicated for your order.
For eligible size, fit or change-of-mind returns, requests should generally be submitted within 5 days of delivery, provided the product listing permits such a return.
For damaged, defective, incorrect or incomplete products, please report the issue as soon as possible, preferably within 24 hours of delivery.
These timeframes do not override mandatory consumer rights or remedies under applicable law.
Please contact support before sending a return parcel and wait for the return instructions. Refunds, exchanges, replacements, shipping charges and cancellations are governed by our Return & Refund Policy and applicable law.
8. PRIVACY AND PAYMENT SECURITY
We may process relevant personal information to manage orders, payments, shipping, customer support and other purposes explained in our Privacy Policy.
Necessary order information may be shared with relevant suppliers, fulfilment partners, courier companies and payment service providers where required to provide the service, subject to applicable law.
NEXUZON STORE will never ask you to disclose your OTP, UPI PIN, card PIN or payment password to receive a refund.
9. GRIEVANCE REDRESSAL
Business Name: NEXUZON STORE
Grievance Officer: Mohammed Salman
Designation: Grievance & Customer Support Officer
Email: support.nexuzonstore@gmail.com
Phone/WhatsApp: +91 8494939116
Website: https://www.nexuzonn.com
Formal grievances will be acknowledged and handled within the timelines required by applicable Indian law.
Please verify the grievance officer's appointment and designation and complete the business address before publishing this information.
10. OUR POLICIES
Please review our website policies for complete details:
- Privacy Policy: Personal information and privacy practices.
- Return & Refund Policy: Returns, refunds, exchanges, replacements and cancellations.
- Shipping Policy: Dispatch, delivery estimates, tracking and shipping-related concerns.
- Terms of Service: Website use, orders, payments and applicable terms.
11. BUSINESS DETAILS
NEXUZON STORE
Tagline: STEP BEYOND.
Website: https://www.nexuzonn.com
WhatsApp: +91 8494939116
Email: support.nexuzonstore@gmail.com
Country: India
Business Address: Gundlupet Road, 1st Cross, Azeez Sait Nagar, Chamarajanagar, Karnataka – 571313, India.
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NEXUZON STORE — STEP BEYOND.
Premium Style. Smart Choices. Reliable Support.
Thank you for choosing NEXUZON STORE.